inquiry

Pre-purchase product questions, corporate inquiries, and other inquiries

For inquiries after purchasing a product, click here

Depending on the content, it may take some time to respond. We accept inquiries by email 24 hours a day, 365 days a year, but responses will be sent between 10:00 and 15:00 on weekdays. Please note that inquiries sent on holidays (Saturdays, Sundays, and public holidays) will be responded to on the next business day or later. If you do not receive a reply email after 10 days, there may be a problem, so we apologize for the inconvenience, but please contact us again.

Frequently asked questions

How much is the shipping fee?

Standard shipping costs 880 yen, and mail delivery costs 300 yen.
Shipping is free for orders totaling 5,000 yen or more .

When will it be shipped?

We will ship your order within 1-2 business days after receiving it.
Please note that this does not apply to pre-ordered items, as they will be shipped after the release date.

*During sales, busy periods, and long holidays when orders are concentrated, it may take up to three weeks for your order to be processed.

As an influencer, I would like to request product introductions or collaborations. Is this possible?

We are always looking for tie-ups and collaborations with influencers and creators who are active on social media, YouTube, etc.

If you are interested, please contact us by filling out the necessary information in this form .